Welcome to the public collaboration site for ITIL®: an open site designed to enable ITIL practitioners from across the world to contribute knowledge for the benefit of others. Contributing to the site is very easy: simply follow the instructions on our How To Contribute page.
Introduction to ITIL
ITIL is a cohesive set of best practices for IT service management. It comprises a series of ITIL Books and is intended to assist organizations in developing a quality framework.
This collaboration supports the concept of an 'open ITIL'. We support initiatives which help enhance knowledge of the subject via free content, including the independent Forums and the ITIL Newsletter.