The IT Infrastructure Library
The ITIL 'Open' Encyclopedia

Welcome to the public collaboration site for ITIL®: an open site designed to enable ITIL practitioners from across the world to contribute knowledge for the benefit of others. Contributing to the site is very easy: simply follow the instructions on our How To Contribute page.

Introduction to ITIL
ITIL is a cohesive set of best practices for IT service management. It comprises a series of ITIL Books and is intended to assist organizations in developing a quality framework.

It is supported by a series of examinations and international certifications, which are organized into three distinct levels: the ITIL Foundation Certificate, the ITIL Practitioners Certificate and the ITIL Managers Certificate


The ITIL Encyclopedia - Key Sections:


Open ITIL
This collaboration supports the concept of an 'open ITIL'. We support initiatives which help enhance knowledge of the subject via free content, including the independent Forums and the ITIL Newsletter.


Administration and Site Contributors
You can contact us through our Admin Contact page. Site contributors can enter their particulars on our Contributor List. Thank you for visiting - we hope that you enjoyed our content. Hosted by Technorealism.
Legal disclaimer: ITIL ® is a Registered Trade Mark of the Office of Government Commerce.


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